Age Concern Colchester’s comprehensive Advice and Advocacy Service is staffed by experienced, caring advisors. The service is free of charge, independent and completely confidential.
Our Advice Service has an excellent reputation in helping you to get the benefits you are entitled to.
Our highly trained staff will help you complete the forms and support your application. They are also able to visit you in your own home if your mobility is such that you cannot get to our offices in Colchester.
Although some benefits are means tested there are other which are not. For example, Personal Independence Payment (PIP) is available to people under 65 while Attendance Allowance is available to those over 65.
In both cases these allowances are given in respect of your health and care needs not in relation to your income or savings.
Everyone recognises that the older population is growing and as people age they may need social and health care in order to remain independent and in their own homes.
Arranging care at home is a very stressful experience for older people and their families, and can happen after a period of hospitalisation, or at any time when disabilities dictate that someone needs help in order to continue to enjoy living in their own home.
When that time comes you need to know who to contact, what your legal rights are and how to enforce those rights. You also need to know what free services you are entitled to from the NHS as continuing care in or out of hospital.
The provision of care and who pays what charges is governed by a complex set of laws and regulations.
Age Concern Colchester has the answers for you. Our advisors are trained in answering these questions and if the situation gets complicated we have access to teams of experts that specialise in this area.
Not only can we advise, we can also act as your representative with Social Services and/or the NHS to ensure that you receive the level of care to which you are entitled either in your home or a residential setting.
Help in a crisis
We all hope not to have a crisis, but life just isn’t like that. A crisis is any situation in which an older person has a problem and needs help to resolve it.
It might be the death of a beloved spouse and help is needed with practical situations such as what officials need to be notified, how to get your retirement pension adjusted, how to apply for benefits in your own name. It could be having your life made miserable through the actions of anti-social neighbours or parting after decades of marriage because one of a couple needs residential care.
Even if you have loving family and friends in your life, there may still be a need for someone around who knows exactly what to do and how to do it. This is when you call the A-Team.
The A Team – A for Advice and Advocacy – is made up of the Advice Service Manager and well chosen and trained volunteers. We will assign a volunteer to work with you on a one-to-one basis for as long as it takes to get things in order. We will do our best to find a good match and assign a volunteer whose background and experience most closely fit the persons requirements.
To book an appointment with the Advice team please contact us today.